Cloud-Based Order Management Systems (OMS)
What is an OMS?
Over the years, you might have realised that handling orders isn’t as simple as it used to be. Back in the day, selling products and expecting everything to work out smoothly was enough, but times have changed. Now, there’s something called an OMS that businesses use to manage this complex process.
Think of it like a toolkit, software or a plan that helps keep track of and organise all the different parts involved in managing orders, from start to finish.
Let's dive into the details to answer a big question: What exactly does this OMS do?
An OMS provides a comprehensive and panoramic view of your inventory, encompassing your warehouses, physical stores and external sources like third-party suppliers. At OrderEazi, this view is referred to as a “bird’s eye view” of your entire business, offering a vantage point for strategic planning and operational management.
Upon receiving an order, the OMS assumes responsibility for the entire fulfilment process, ensuring precise execution. It processes the order, validates its accuracy and orchestrates its preparation and dispatch. This functionality extends even to facilitating drop-shipping, where external entities handle the dispatch of your stock. Furthermore, seamless integration with ERP payment systems is a hallmark of an OMS like OrderEazi. It adeptly manages financial transactions, ensuring synchronisation with your financial platforms. This capability guarantees smooth financial operations and meticulous tracking of monetary exchanges.
In the event of product returns, the OMS plays a pivotal role in streamlining the process. It establishes guidelines for return procedures, simplifies exchange operations, facilitates refunds to customers, and effectively manages the entirety of the return process.
Through these multifaceted functions, an OMS, like OrderEazi serves as an indispensable tool for businesses, spanning from inventory planning and order fulfilment to financial management and return handling. It forms a cohesive framework that empowers businesses to scale their operations seamlessly.
The Difference Between OMS and Cloud-Based OMS
Now, in a world where digital processes rule, it’s only logical that all that digital paperwork needs a place to stay. If you’re running a small business, storing files on your office computer and backing up on external hard drives might do the trick. But when things start getting bigger – like warehouses, shipping, and back-orders – it’s time to switch to a cloud-based OMS.
A normal on-premises OMS is like a traditional brick-and-mortar store located in a fixed physical location. It’s reliable and functional, serving customers who come to the store directly. You have your products neatly organised on shelves and you oversee everything that happens within the store.
A cloud-based OMS is like having a magical pop-up shop that can appear wherever your customers are, without you being physically present. This pop-up shop is equipped with a sophisticated inventory tracking and management system that automatically adjusts based on customer demands and trends. It can appear in different locations, adapting to the needs of different customer groups.
If you’re opting for a cloud-based OMS like OrderEazi, here are some key benefits it holds for your business:
- Stay Updated in Real Time: Your clients will get quick updates about their orders because cloud computing is more reliable with less downtime.
- Free Up Your Team: While old-school OMS needs constant human attention, cloud systems can handle tasks all by themselves, freeing up your sales teams.
- Pay as You Grow: OrderEazi comes with subscription plans. This means your business can pick the level of service you need as you grow – no need to invest in more than you need.
The bottom line: A cloud-based OMS presents a transformative solution for businesses, offering seamless and efficient management of orders, inventory and operations. Unlike traditional OMS, a cloud-based system provides real-time updates, operational autonomy and scalability, propelling businesses toward growth and success. With the power to adapt, streamline and expand, businesses that embrace a cloud-based OMS like OrderEazi unlock a world of possibilities to enhance customer satisfaction and drive strategic advancement.